Refund & Returns Policy
At KamagraJellies.co.uk, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before making a purchase.
1. Returns
Due to the nature of the products we sell, we do not accept returns of opened or used items for hygiene and safety reasons.
Returns may be accepted only if:
- The item is unused and in its original sealed packaging
- The return request is made within 14 days of delivery
- The product is defective, damaged, or incorrect
2. Refunds
Refunds will be processed once the returned item has been received and inspected.
- If approved, refunds will be issued to the original payment method
- Processing time may take 5–10 business days depending on your payment provider
3. Non-Refundable Items
- Opened or used products
- Items returned after 14 days
- Products not in original condition
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
We will review your request and arrange a replacement or refund where applicable.
5. Order Cancellation
Orders can only be cancelled before they are dispatched. Once shipped, the order cannot be cancelled.
6. Shipping Costs
Shipping costs are non-refundable unless the item is defective or incorrect.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
📧 sales@kamagrajellies.co.uk
📞 +44 7478 035274
Last updated: 2 Feb, 2026